The AI-native customer support platform that never sleeps

Our proprietary NLP engine leverages transformer-based architectures and contextual embeddings to understand customer intent with industry-leading accuracy. The system processes queries in real-time, maintaining conversation context across multiple messages, recognizing entities like product names and order numbers, and adapting to domain-specific terminology unique to your business.

Advanced sentiment detection monitors emotional tone throughout conversations, identifying frustration, confusion, satisfaction, or urgency in real-time. The system assigns sentiment scores to each message, tracks emotional trajectories across conversation history, and automatically triggers escalation workflows when negative sentiment crosses configured thresholds, ensuring customers receive appropriate human support when needed.

Utilize vector embeddings and semantic similarity matching to retrieve the most relevant information from your knowledge base, even when customer queries use different terminology than your documentation. The system understands synonyms, related concepts, and contextual relationships, delivering accurate answers regardless of how questions are phrased or what vocabulary customers use.

Communicate with customers in over 100 languages using neural machine translation and language-specific models. The system automatically detects the customer's language, responds in the same language, and maintains translation quality across technical terminology and industry jargon. Support global audiences without hiring multilingual staff or maintaining separate knowledge bases for each language.

Every AI response includes a confidence score indicating certainty in the answer's accuracy. When confidence falls below your configured threshold, the system automatically offers to escalate to a human agent, admits uncertainty gracefully, or provides multiple possible answers for the customer to choose from. This transparency builds trust and prevents incorrect information from being presented as fact.

Maintain context across entire conversation threads and even between separate conversations with the same customer. The system remembers previously discussed topics, customer preferences, stated problems, and information provided, enabling natural, coherent dialogues without repetitive questions. Conversation state persists across channel switches, allowing seamless transitions from chat to email to SMS.

Automatically identify and extract key information from customer messages including order numbers, tracking IDs, email addresses, phone numbers, product names, dates, and custom entities specific to your business. Extracted entities are validated, formatted, and used to retrieve relevant data from integrated systems, enabling the AI to provide personalized, data-driven responses without asking customers to repeat information.

Built with privacy-first architecture that ensures customer data is handled according to GDPR, CCPA, and other regulatory requirements. Personal information can be automatically redacted from logs, data retention policies are fully configurable, and customers can request data deletion at any time. All data processing occurs within specified geographic regions to meet data residency requirements.

Tailor responses based on customer profile data, purchase history, previous interactions, account tier, location, and behavioral patterns. The AI adjusts language formality, provides relevant product recommendations, references past conversations, and customizes solutions based on each customer's unique context. Personalization increases engagement, satisfaction, and conversion rates.

When conversations cannot be fully resolved by AI, automatically create support tickets in your helpdesk system with complete conversation history, customer context, issue categorization, priority assignment, and routing to the appropriate team or agent. This seamless handoff ensures no customer inquiries fall through the cracks and provides agents with all necessary context to resolve issues quickly.

Monitor conversation metrics, bot performance, and customer satisfaction in real-time through comprehensive dashboards. Track key metrics including resolution rate, average response time, conversation volume by channel, top intents and questions, escalation frequency, sentiment trends, and customer satisfaction scores. Use insights to optimize knowledge bases, refine conversation flows, and improve overall support quality.

Every feature accessible through our comprehensive REST API enables deep integrations with your existing systems. Trigger conversations programmatically, retrieve conversation transcripts, update knowledge bases, configure bot behaviors, access analytics data, and manage user accounts all through well-documented API endpoints. Webhooks provide real-time notifications for conversation events, escalations, and customer actions.